Provide the answer to the question here.

Provide the answer to the question here.

Provide the answer to the question here.

We recommend cleaning our backpacks and bags with a soft sponge and a mild, soap-based detergent. Avoid using stain removers or washing your backpack or bag in a washing machine, as both could cause damage to the material or coating. After cleaning, the backpack must dry completely in air; don't use a drier or any other source of heat. To prevent the formation of mildew and mould, ensure that the backpack or bag is completely dry before packing and storing. It is essential that your backpack or bag is stored in a dry, cool and dark location. Whether it is stored flat or upright makes no difference.

Orders cannot be initially cancelled as we want to guarantee the fastest possible delivery so that no one has to wait. The same applies to changes in orders. However, a return is possible at any time if you do not like the products, if they do not fit or if you would like another product. 

You will receive an e-mail from us when the return has been received, checked and accepted. We will then transfer the amount back to the original payment method.

For an exchange we ask you to simply reach out to us and get an RA (Return Authorization) number prior to your return. The item must have all its original hang tags still attached and original packaging or you will be subject to a 20% restocking fee.

We will refund the amount to your original payment method after receipt and verification of the shipment. All orders on closeout cannot be returned or exchanged and are final sale.

Of course! We just ask that you reach out to us and get an RA (Return Authorization) number prior to your return. The item must have all its original hang tags still attached and original packaging or you will be subject to a 20% restocking fee.

Please note that the delivered products can be returned only within 14 days.

Currently, we only ship within Canada and the United States. If you are outside North America please see our international site at: www.advenate.com